Ambiful HaqGuides · checked 4 October 2026
The 2-year limit for consumer complaints in India
A consumer complaint must be filed within 2 years of the date the cause of action arose (section 69 of the Consumer Protection Act, 2019). A later complaint is admitted only if the Commission accepts the reason for the delay.
Missing the limit is the most common way a good consumer case is lost. Here is how it works.
The rule
Section 69(1): a complaint must be filed within 2 years from the date on which the cause of action arose. Section 69(2): a Commission may admit a later complaint if it is satisfied there was sufficient cause for the delay, and it must record its reasons.
When does the clock start?
Usually on the date the problem arose: when the product failed, the service was refused, or the refund became due and was not paid. Where it is unclear, take the earliest reasonable date and file in good time.
Complaining to the company, the helpline or by notice does not by itself stop the clock, so do not let the earlier steps run on close to the limit.
Questions
- What is the time limit to file a consumer complaint in India?
- 2 years from the date the cause of action arose (section 69 of the Consumer Protection Act, 2019).
- Can I file after two years?
- Only if the Commission accepts that you had sufficient cause for the delay. File an application explaining the delay with the complaint.
How Ambiful Haq helps
Haq works out the last day to file from your case, shows it on every screen, reminds you, and moves you straight to the Commission when the limit is close.
Free to start, in English, Hindi, Punjabi, Tamil, Bengali and Marathi. Coming soon to iPhone and Android.
Sources
This guide explains the law in general terms. It is not legal advice about your own situation; for that, talk to a lawyer. Laws, fees and portals change: check the official sources above before you act.