Can I file a consumer complaint online without a lawyer?

Yes. e-Jagriti lets a consumer register and file in person, and the Act allows you to appear yourself.

Is there a fee for filing a consumer complaint?

Not if you paid ₹5 lakh or less. Above that the fee rises with the amount paid, as listed above.

Which Consumer Commission do I file in?

By the amount you paid: District up to ₹50 lakh, State up to ₹2 crore, National above that.

Guides · checked 4 October 2026

How to file a consumer complaint online on e-Jagriti

e-Jagriti is the official portal for filing in India’s Consumer Commissions. Register, choose the Commission by the amount you paid (District up to ₹50 lakh), upload the complaint, affidavit and documents, and pay the fee online.

e-Jagriti (e-jagriti.gov.in) is the government portal for filing and following consumer complaints in the District, State and National Consumer Commissions. You can file yourself, without a lawyer.

Before you start: have these ready

The complaint: who you are, who the company is (its registered office address), what happened with dates, what you paid, and what you ask for (refund, interest, compensation, costs).
A supporting affidavit stating the facts are true.
Copies of your documents: invoice, warranty, emails and chats with the company, the helpline docket, and the legal notice with its postal receipt if you sent one. Number them as annexures.
A list of dates and a memo of parties (who is the complainant and who is the opposite party).

Which Commission

It depends on the consideration paid (what you paid, not what you claim): up to ₹50 lakh goes to the District Commission, above that up to ₹2 crore to the State Commission, and above ₹2 crore to the National Commission. You can file where you live or work, or where the company is.

The steps on e-Jagriti

Register on e-Jagriti as a consumer and sign in.
Start a new case (complaint), choose the Commission and enter your and the company’s details.
Upload the complaint, affidavit and annexures as PDFs.
Pay the filing fee online, if any (below).
Submit and note the case number. Follow the case, and the hearing dates, on e-Jagriti.

The filing fee

The fee depends on what you paid. As notified (check the current figure on e-Jagriti when you file):

Up to ₹5 lakh: no fee
Above ₹5 lakh and up to ₹10 lakh: ₹200
Above ₹10 lakh and up to ₹20 lakh: ₹400
Above ₹20 lakh and up to ₹50 lakh: ₹1,000
Above ₹50 lakh and up to ₹1 crore: ₹2,000
Above ₹1 crore and up to ₹2 crore: ₹2,500
Above ₹2 crore and up to ₹4 crore: ₹3,000
Above ₹4 crore and up to ₹6 crore: ₹4,000
Above ₹6 crore and up to ₹8 crore: ₹5,000
Above ₹8 crore and up to ₹10 crore: ₹6,000
Above ₹10 crore: ₹7,500

Questions

Can I file a consumer complaint online without a lawyer?: Yes. e-Jagriti lets a consumer register and file in person, and the Act allows you to appear yourself.
Is there a fee for filing a consumer complaint?: Not if you paid ₹5 lakh or less. Above that the fee rises with the amount paid, as listed above.
Which Consumer Commission do I file in?: By the amount you paid: District up to ₹50 lakh, State up to ₹2 crore, National above that.

How Ambiful Haq helps

Haq writes the complaint, memo of parties, list of dates and affidavit from your case, works out the Commission and the fee, and merges everything into one numbered PDF ready to upload to e-Jagriti.

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Sources

This guide explains the law in general terms. It is not legal advice about your own situation; for that, talk to a lawyer. Laws, fees and portals change: check the official sources above before you act.